Fraud Prevention Tip #25: Resolve or Refer Suspicions

Uncertainty Makes The Elephant Anxious (and Gets in the Way of Better! Results) – Better! Results Tip #20

In their wonderful book “Switch: How to Lead Change When Change is Hard” (PLEASE go buy it right now!), brother-authors Chip and Dan Heath put their personal spin on the analogy of a rational rider attempting to lead a huge elephant in a new, unfamiliar but Better! direction. They teach us: “Perched atop the Elephant, […]

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Fraud Prevention Tip

Manage Your Energy (Because People Can Read It) – Better! Results Tip #19

Charlie let loose with a world-class yawn. Right in the middle of the meeting. And we all saw it. “What”, he said. “I’m soooo tired.” Which was apparently soooo true. But it wasn’t anything new. We all knew Charlie was always tired. We ‘saw’ it every day in his work, his pace, his attention to […]

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Say P-B-E – Better! Results Tip #18

I sat in the meeting and watched with wonder as results coaching client Kate delivered the script exactly as we had designed it: P with X and Y, then B with E. You see, Kate is a talented professional in her chosen field. She has a deep background in research and on-the-job experience. But due […]

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